Don't guess your Customers Segments. Know them

Hyper-segment your customers to validate your assumptions, surface surprising insights, and measure your improvements.

  • Retroactive Analysis
  • Subscription Cohorts
  • Powerful Segmenting
⭐⭐⭐⭐⭐ Rated 4.9/5
and loved by thousands of store owners
A screenshot of Metorik's Returning Customer Cohort Reporting

Powering Customer Segment insights for the world's best brands:

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⭐⭐⭐⭐⭐

I want to attack churn, increase LTV, improve order frequency and maximise transaction volume.

With Metorik, I can do all that before I've had my morning coffee!

— John Lamerton

Founder, BIGIdea 🇬🇧

How to leverage Customer Cohorts for your store:

Pinpoint your ideal customers

Go beyond basic filtering. Metorik lets you segment customers by location, device, payment, shipping type, and more – uncovering hidden trends to help guide smarter decisions.

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Identify your top retention & LTV drivers

Metorik’s cohort reports reveal which products drive the most loyal, high-value customers, helping you optimize your marketing strategies for growth and retention.

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Relive your store’s best months

Quickly discover when and how you attracted your most valuable customers. Metorik’s cohort reports help you analyze customer behaviors, identify triggers, and replicate success.

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A screenshot of a data table showing the average LTV of customers based on what month they first ordered, and the cumulative LTV over each month following their first order.

Customer Segments Hyper-segmenting with Cohort Segmenting

Identify your ideal customers not only by when they joined, or what they bought, but filter your customer data even further to find trends by customer location, payment method, order placed on desktop or mobile, paid or free shipping, and much much more.

You can even stack Order or Subscription filters on top of Customer filters, or combine them into groups using AND/OR operators to really hone in on exactly the customers you want to target.

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⭐⭐⭐⭐⭐

People talk about insight into data. But it's never so seamless, hands free and actionable, and let's not forget as retroactively available as Metorik.

— Brendon Gearin

Founder, Meerkat Marketing 🇨🇦

A screenshot of a data table showing the average LTV of customers based on what month they first ordered, and the cumulative LTV over each month following their first order.

Increase Customer Lifetime Value Validate assumptions, surface surprising insights

Hope is not a strategy. Measure the effects of changes you make to your customer acquisition and retention strategies – not with clicks or likes, but with sales.

Metorik’s cohort reports give you undeniable certainty. See when and where your best customers came from, whether that's highest average customer lifetime profit, or highest order frequency.

That's the power to make educated business decisions.

A screenshot of a data table showing the average LTV of customers based on what month they first ordered, and the cumulative LTV over each month following their first order.

Customer Retention Identify your best months, press replay.

Metorik’s customer segmenting gives everyone in your team the power to identify when and where you attracted your ideal customers.

Once you’ve identified the customer cohort, dive deeper to find out why. A successful Google Ads campaign? A loss-leading new product with outstanding repurchase rates?

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⭐⭐⭐⭐⭐

All of a sudden, we could see through the cohort analysis see how our subscribers were performing over time.

Together with hundreds of other features, we managed to almost double our customers' lifetime value, bringing the churn rate down and therefore increasing our amount of subscribers.

— Emil

Founder, Undy 🇩🇰

An isometric screenshot of Metorik's subscription cohort reports of the retained MRR by the start date of the subscription and the cumulative percentage retained each month following the subscription date.

WooCommerce Subscription Cohorts Track subscriber retention over time

Track how long subscribers stay, and identify which signup periods led to your most loyal customers.

Did your July campaign with 20% off for the first three months lead to better retention than your October influencer push?

Perhaps customers who subscribed after trying a free sample, stick around longer than those who signed up through paid ads?

Filter by MRR or subscriber count to compare strategies, spot churn early, and make smarter decisions about promotions, onboarding flows, and product offerings — all backed by clear, cohort-based data.

Cohorts FAQs

Can't find what you're looking for below? Read our Help Docs

Can I group customers by first purchase month?

Yes, Metorik automatically groups customers into cohorts based on when they first placed an order. This lets you easily track and compare behavior of new customers over time, identifying which months brought in high-value or repeat buyers.

How do I track customer retention by cohort?

Metorik’s cohort reports show how long customers from each cohort continue to place orders after their first purchase. You can view retention by month, week, or custom timeframe, helping you understand long-term engagement and customer loyalty.

Can I compare different cohorts over time?

Yes. Metorik lets you visually compare multiple cohorts side by side — whether by order volume, revenue, profit, or repeat purchase rate — so you can evaluate which time periods, campaigns, or acquisition strategies performed best.

How do I build cohorts by product purchased?

Using Metorik’s segmentation tools, you can create cohorts based on the first product or product category a customer purchased. This helps you analyze how customer behavior varies based on what they bought initially.

Can I see how LTV changes by cohort?

Absolutely. Metorik shows you the average lifetime value (LTV) for each customer cohort over time, so you can identify which cohorts generated the most revenue and optimize your acquisition and retention strategies accordingly.

How do I segment customers by signup date?

You can segment customers in Metorik by the date of their first order, subscription start date, or even the date they were imported. This makes it easy to group and analyze customers who signed up during a specific campaign or season.

Can I measure churn across customer cohorts?

Yes, especially for subscription-based stores. Metorik’s subscription cohorts track churn month by month, helping you pinpoint when subscribers drop off and which signup periods produce longer-term customers.

How does cohort data help with marketing?

Cohort analysis shows which campaigns, products, or channels attract the most loyal and valuable customers. By identifying patterns in repeat purchases, LTV, and churn, you can tailor your marketing to acquire and retain better-fit customers.

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Still have questions?

Can’t find the answer you’re looking for? Chat to our friendly team.

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Curious about what your customer segments (cohorts) look like?

Just a few clicks to connect. No developer required.

💳 Metorik is Free for 30 days, no credit card required.

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Health products for women, by women

Once misunderstood and cast aside, cannabis is making a powerful comeback — and at the forefront of its resurgence is Equilibria.

By combining science-backed benefits of CBD with a mission to support women’s health, Equilibria has built a fast-growing brand and loyal customer base. We spoke with the team to learn how they’ve used Metorik to fuel their growth, deepen customer relationships, and scale with confidence.

Read the Equilibria Case Study